Store Policies

For FREE In Store Pick-up, please type our full store address as your Shipping Address and make sure to click "In Store Pick-up" as your Shipping Method. Our store address is:
GaGa for kids, 323 Bridge Street, Charlevoix, MI 49720

Returns

If you are not satisfied with your purchase we will gladly refund returns of regular priced merchandise. Items marked sale are final and may not be returned or exchanged. Please be sure to follow our return guidelines below:
**Return Authorizations are given via e-mail only and may not be given over the phone.
***Gift Returns If you have received an item as a gift, you may exchange it or obtain store credit. If you wish to return a gift item, please follow the same return instructions.

 

Return Requirements

Contact us to request your return authorization and make sure your return is delivered to us no later than 10 days from the date you received the order. Please send your request to gagaforkids@hotmail.com and allow 24 hours for a response. Be sure to include your first and last name, and order number with your return request. ALL SALE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED. This includes, but is not limited to, sale items, hair accessories, and jewelry.  We do not accept returns on merchandise that HAS BEEN WORN, DAMAGED, ALTERED OR WASHED. We do not accept items that smell of Febreeze, cigarette smoke or any other distinct odor. Please return the item in the same condition we sent it to you with tags attached, neatly folded in the original packaging and accompanied by the receipt/gift receipt.

 

Return Shipping

Shipping and handling charges are not refundable. The customer is responsible for return shipping costs. We recommend that you purchase tracking and insurance on return packages. We cannot accept responsibility for packages that we do not ship ourselves.
Upon receipt of returned goods gagaforkids.com reserves the right to deny the return if it does not meet the company return policy requirements.  

 

Refund Information

Refunds will be credited to the same card used to make your purchase. Shipping and handling charges are not refundable. Please allow 5-7 days for your refund to be processed. Depending on your credit card company's processing times, it can take 1-2 billing cycles for the refund to appear on your statement.

 

Refused Shipments

Refused shipments will be assessed a 30% restock fee and all shipping charges. Please note we are not responsible or liable for the return, tracking down of, receipt or condition of refused shipments.

 

Defective Merchandise

All items are fully inspected and shipped in pristine condition. However, should you receive a defective item please notify us within two days of receipt to be eligible for a return.  

 

*If you would like assistance or have questions, please call us at 231.547.1600.